American Invest Hub
  • Politics
  • Investing
  • Business
  • Latest News

American Invest Hub

  • Politics
  • Investing
  • Business
  • Latest News
Business

Delta cancels hundreds more flights as its recovery from global CrowdStrike-Microsoft outage lags

by admin July 23, 2024
July 23, 2024
Delta cancels hundreds more flights as its recovery from global CrowdStrike-Microsoft outage lags

Delta Air Lines CEO Ed Bastian apologized and offered frequent flyer miles to travelers for thousands of flight cancellations as the carrier struggled to recover from Friday’s globe-spanning IT outage, disruptions that sparked criticism from Transportation Secretary Pete Buttigieg.

The Atlanta-based airline canceled more than 4,600 flights from Friday through Sunday, more than any other airline, according to aviation data firm OAG.

On Monday morning, Delta had already canceled another 700 flights, or 18% of its mainline operation, making up the vast majority of cancellations in the U.S.

The delays and cancellations have put Delta in a rare spotlight for the carrier whose leaders pride themselves on reliability and punctuality.

Travelers wait in line at check-in in Terminal 2, Delta Airlines, at Los Angeles airport, on July 19, 2024.Etienne Laurent / AFP – Getty Images

“We continue to receive reports of unacceptable disruptions and customer service conditions at Delta Air Lines, including hundreds of complaints filed with our Department,” Buttigieg said in an emailed statement late Sunday. “I have made clear to Delta that we expect the airline to provide prompt refunds” to customers who chose to call off their trips because of the disruptions as well as “timely reimbursements for food and overnight hotel stays to consumers affected by the delays and cancellations, as well as adequate customer service assistance to all of their passengers.”

The disruptions have persisted at Delta while most other carriers have recovered. American Airlines said it was almost back to normal by Saturday. United Airlines had elevated flight disruptions on Sunday with 9% of its schedule canceled, or 260 flights, according to FlightAware, but still below Delta’s.

“I want to apologize to every one of you who have been impacted by these events,” Bastian said in a message to customers. “Delta is in the business of connecting the world, and we understand how difficult it can be when your travels are disrupted.”

The airline was offering flight attendants extra pay to pick up shifts, a staff memo on Sunday said. The carrier called some of them on their personal phones to come in, according to a person familiar with the matter. High demand during some one of the busiest periods of summer challenged the airline to find alternative flights for affected travelers, Bastian said in his note.

Delta Air Lines has a number of Microsoft tools that were impacted in the outage, “in particular one of our crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system shutdown,” Bastian said in his note.

That would make the event similar to an issue Southwest Airlines suffered, on a much greater scale, at the end of 2022 when it failed to recover from severe winter weather for days.

A botched software update from cybersecurity firm CrowdStrike that paralyzed some Windows-based programs also hit the banking and health-care industries.

This post appeared first on NBC NEWS

0
FacebookTwitterGoogle +Pinterest
previous post
Household savings are thinning. Here’s how to put money back in your pocket.
next post
Brent Cook: I’m Sticking to Discoveries — Ideas for Gold, Silver, Rare Earths

Related Posts

Trump’s anti-renewable stance poses threat to India’s booming...

November 8, 2024

Starbucks’ new CEO Brian Niccol is planning a...

October 24, 2024

3 reasons why the EVgo stock price may...

February 5, 2025

Employers added 206,000 jobs in June, as sturdy...

July 9, 2024

The U.S. labor market is shifting toward skilled...

May 5, 2024

JEPI ETF put to the ultimate test: is...

April 9, 2025

Here’s why the IONQ and Rigetti Computing stocks...

December 11, 2024

European stocks open lower amid Israel-Iran tensions; oil...

June 19, 2025

Africa to drive 20% of global LNG growth...

April 29, 2025

Under Armour is laying off workers as retailer...

May 18, 2024

    Stay updated with the latest news, exclusive offers, and special promotions. Sign up now and be the first to know! As a member, you'll receive curated content, insider tips, and invitations to exclusive events. Don't miss out on being part of something special.


    By opting in you agree to receive emails from us and our affiliates. Your information is secure and your privacy is protected.

    Latest News

    • GMS stock jumps 29% on takeover interest from Home Depot, QXO, analysts raise PTs

      June 22, 2025
    • Japan’s rice price surge: what’s driving it and why it could spark a political crisis

      June 22, 2025
    • BofA raises STOXX 600 target amid resilient global growth, warns on Mideast risks

      June 22, 2025
    • Palantir co-founder: US must prevent Iranian nukes

      June 22, 2025
    • Fed governor Waller advocates for July rate cut amid tariff, labor market outlook

      June 21, 2025

    Categories

    • Business (3,209)
    • Investing (2,537)
    • Latest News (2,000)
    • Politics (1,530)
    • About us
    • Contact us
    • Privacy Policy
    • Terms & Conditions

    Disclaimer: americaninvesthub.com, its managers, its employees, and assigns (collectively “The Company”) do not make any guarantee or warranty about what is advertised above. Information provided by this website is for research purposes only and should not be considered as personalized financial advice. The Company is not affiliated with, nor does it receive compensation from, any specific security. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendation. Any investments recommended here should be taken into consideration only after consulting with your investment advisor and after reviewing the prospectus or financial statements of the company.

    Copyright © 2025 americaninvesthub.com | All Rights Reserved